Thank you for your purchase!
• Once an order has been placed, we are unable to make any changes to it including modifications or additions. No exceptions. Be careful! Double check to make sure your order is complete before processing your payment!
• Processing for all orders will take 3 to 5 business days! Weekends & holidays are not included in this estimated time shipping time. Peak shipping times may cause a delay in product arrival time.
• The shipping timeframe for orders with priority service will begin once processing time has completed. All orders will ship in the order in which they are received.
• Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for your package. After tracking details are received, please allow at least 24-48 hours for updates to be reflected.
• Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. We will always provide exceptional service and help in these situations. Please know we are working incredibly hard to fulfill your orders.
• We ship all orders via USPS at 2pm each day. Once processed, your order will be shipped via USPS.
• Shipping Options:
• USPS SurePost – service could take 2-4 business days for delivery
• Shipping Policies:
All delivery times are estimated from the time your order is received.
• Domestic Orders:
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at [email protected] with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.
• Order Processing Times:
Please allow 3-5 business days to process your order, all orders processed after 5 pm will be considered next business day order (except holidays and weekends). Shipping is usually 2-5 business days. Orders submitted on weekends will process that next 2 business days.
• All packages, once processed, are shipped via United States Postal Service First Class or Priority Mail (3 to 5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order is received.
• Incorrect Shipping Information:
If a package is returned to Natural Botanical Nutrition due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Natural Botanical Nutrition LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. No refunds will be provided if any part of the address is incorrect.
• Lost or Stolen Packages:
Natural Botanical Nutrition LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Natural Botanical Nutrition LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
• Damaged Product:
Natural Botanical Nutrition LLC is not responsible If you receive damaged product or an order that you feel was processed or filled incorrectly, you must contact us by phone or email within 15 days
• No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
• Items not in Stock:
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.
***Natural Botanical Nutrition LLC stands behind the products we sell. If there are any discrepancies with your order please contact us via email at [email protected]. Once an order has been shipped it cannot be changed or cancelled.